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Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
Facebook is seeking an IT Technical Lead, India to assist in the IT operations and application support in India. This position is responsible to lead all the IT services function from a technical perspective, build strong relationship with business stakeholders and support the business on a daily basis. The ideal candidate is a highly motivated individual with strong ability to thrive in a fast paced, high-pressure environment with technical experience, a strong sense of ownership and a team player. This role will report to the IT Manager, APAC. This is a full-time position based in our Hyderabad, India office.
Responsibilities
Act as primary IT contact for direct user within the organization. Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery
Provide direct user support and administration for Facebook’s corporate resources, tools and applications and driving performance
Effective management and prioritization of all IT escalations. Responsible for support and maintenance of local server, network and telephony infrastructure
Management of vendor/supplier relationships in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base
Develop, coordinate and lead local and worldwide IT projects and initiatives. Drive communication and priority within the business and global teams to ensure constancy across organization
Prepare the office for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls
Provide 24 x 7 on-call support in an on-call rotation
Requirements
Bachelor's degree in MIS, CIS or equivalent technical work experience is needed
5 years experience in support & troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 & 8) including mobile devices running Apple iOS & Android OS flavors
5 years of demonstrated technical depth and experience in supporting one or more IT infrastructure areas such as Networking, Firewalls, Load Balancers, Active Directory, LDAP, DB fundamentals, and backup / storage
5+ years’ experience in advanced user facing support position(s)
Manage issue resolution including prioritization on time sensitive problems and escalations with corporate
Experience dealing with off shore resources including 3rd party support vendors
Synthesize business and technical needs across location and drive solution delivery
Strong business acumen and working knowledge of applications/business processes
Dedicated, passionate and experienced in growing / scaling an IT organization, keeping pace with Facebook’s explosive growth
Ability to work proficiently with minimal daily guidance and bring mature seasoned skills when working with production systems
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