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Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization. Facebook is seeking for experienced Facilities Manager to manage local facility operations in its India offices. This management position has administrative, operational, financial and management accountability for the Facebook’s India facilities. This full-time position is located in our Hyderabad office and will report to the Head-Real Estate & Facilities – APAC
Responsibilities
- Understanding of Facebook policies and expectations of the Facilities team and provide leadership and direction in all aspects of integrated facilities management department including strategic planning
- Manage all aspects of Integrated Facilities Management to include
- Office Management - Utilities Management - Transport Management - Hospitality Management - Food Services Management
- Ensure the efficient delivery of all services within the agreed scope by understanding the business objectives and challenges of the India offices and how this works within the APAC portfolio
- Establish and maintain a strong positive customer services relationship which will involve regular contact with very demanding internal customers to ensure that expectations are being met
- Work closely with the APAC Team in Singapore, to fully understand the key objectives of service delivery for the team
- Develop a strong working relationship with key internal stakeholders and Head of Offices in India, to ensure that all services are delivered in line with expectations
- Manage the day-to-day building operations in India to ensure delivery of all facilities management services to provide the best possible working environment for our employees in line with global standards
- Act as the key point of contact for all allocated service suppliers. Gain a full understanding of contractual obligations for the delivery of all services
- Gain a full understanding of the agreed budgets for India offices and provide narratives to explain any differences between budget and actual spend including project financials
- Encourage and develop new ideas and initiatives with all suppliers with the objective of enhancing service levels and improving cost efficiency
- Carry out regular inspections of the India office space to ensure that the correct standards are maintained
- Ensure the office is compliant with Health & Safety legislation
- Understand dynamics of real estate & administration of lease agreements
- Understand the role and responsibilities of other core business functions within the Client’s management structure, e.g. Operations teams, Security, Catering, Finance, IT, etc. Provide co-operation and assistance as required to support the delivery of their services
- Prepare, manage and track of facilities budget
- ensure 100% compliance with Facebook policies on EHS, SLA’s & applicable statutory obligations
- Implement & administer contracts & agreements (service & lease)
- Analyze, submit & maintain record of MIS as required by Facebook SLA
- Develop & implement ISO: 9001 : 2008 Quality management compliant
- systems and ensure compliance with ISO : 9001 : 2008 QMS for IFM
Requirements
- Experience of working within a Facilities Management environment with responsibility for Hard & Soft Services and Standards. SLA’s & KPI’s
- An understanding of commercial contracts and experience of managing agreed Service Levels within budget
- College degree and equivalent experience in related area
- 8+ years facilities operations-related experience and preferably from an IT/Internet industry
- Ability to work independently and collaboratively with others in a service oriented environment
- Ability to work effectively under pressure in a fast-paced, growing environment
- Experience in a multi-office environment
- Strong customer service orientation
- Excellent planning and decision-making ability to define and meet performance requirements
- Strong analytical and problem solving skills
- High on Integrity
- Excellent communication skills, both verbal and written
- Strong knowledge of Microsoft Office Products, including email