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Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The GSS-Insights team helps our advertisers understand the value of advertising with Facebook through scaled insights and data driven solutions. We provide services panning pre/post-sales reporting solutions, measurement studies and data analytics, partnering with our sales, marketing science, product & marketing teams. We are looking to hire an Operations Lead to manage our operational workflows and vendor partnerships. In this role, you will have a great opportunity to deliver on strategic initiatives for the business, provide business insights and build partnerships. Successful candidate will have strong analytical and problem-solving skills, passion to drive analytics-focused Operations, ability to thrive in a dynamic team-focused environment, and scale operations through automation. This position is located in Facebook’s HYD office.
Responsibilities
- Thought leadership on building efficient/lean operations. Ability to draw insights from operational metrics/trends and translate them into future focus areas and investments
- Manage multiple operational workflows using a metrics driven approach to assess the health of operations
- Build insightful management dashboards that encompasses business and operational KPIs to manage the operations
- Monitor data trends to identify patterns impacting operational efficiencies and take corrective action as fit
- Periodically plan for contractor capacity based on business trends, volumes and seasonality, and on-board them via empaneled vendors
- Supervise contractor on-boarding, training and output quality, and initiate remedial action as fit
- Manage relationships with Outsourcing partners and vendors
- Work effectively with cross-functional teams globally, assimilating requirements, and building strategic partnerships
- Think and work independently, demonstrate creativity and deliver results
Requirements
- BA/BS degree with 5+ years professional experience (quantitative disciplines such as math, statistics, computer science, information systems preferred but not a must), including 2+ years of relevant work-experience in analytics based operations/vendor-management/program management skills
- Proficiency in SQL and Excel
- Strategic thinker with strong analytical and creative problem-solving skills, and excellent Project Management skills
- Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
- Experience solving ambiguous problems using data and providing practical business insights
- Excellent written and verbal communication skills including strong presentation skills
- Working knowledge of data visualization tools such as Tableau, Micro Strategy etc. is strongly preferred
- Prior experience managing processes and operations from top consulting/services company is strongly preferred
